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Elevate Your Customer Experience with Customer Service Experts

Enhance Satisfaction and Drive Loyalty with Dedicated Support Specialists.

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The improvement in our customer satisfaction scores has been remarkable. Murtaza has completely transformed how we engage with clients.


Daniel Lifton

Dan Lifton

Maypro

After struggling to find the right fit, I decided to give Helm a try. The customer service specialist they provided has truly exceeded our expectations and is a perfect fit for our needs.

Lori Grisham

The Hero Co

Hiring skilled customer service professionals was one of the best decisions we've made. Their proactive approach has helped us build stronger relationships and loyalty with our clients.

Eugene Min

Eugene Min

Quilt Software

Here’s What One of Our Clients Had to Say!

Gustus Vitae
RawRev
Patriot Holdings
Maypro
Carson and Bear
NBJ
Koia
Kevita
Damascus Bakery
Stratum Nutrition
Rise Growth
Redbox
Unrestricted Ventures
Farm to Plate

Why Choose Our Customer Service Professionals?

  • Reliability: Our customer service professionals are carefully selected for their consistent dependability, ensuring they meet your standards and handle customer interactions with professionalism and care, every time.
  • Exceptional Communication: Our customer service professionals are skilled at delivering clear, empathetic, and effective communication, ensuring a positive experience for your clients.
  • Problem-Solving Expertise: Equipped with the ability to handle inquiries, resolve issues, and turn challenges into opportunities, they provide solutions that build customer trust and loyalty.
  • Adaptability:Whether you need full-time support or flexible coverage, our customer service professionals seamlessly integrate into your business, adapting to your unique customer needs and workflow.

What Your Helm Customer Service Professionals Can Help You With

Communication Management

  • Respond to emails, chats, and calls with quick, helpful solutions.
  • Address customer complaints and ensure timely resolutions.
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Customer Relationship Management

  • Assist new customers with a smooth onboarding experience.
  • Gather and analyze customer feedback to improve service.
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Administrative Support

  • Manage orders, returns, and exchanges efficiently.
  • Keep customer records accurate and current.
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Product and Service Knowledge

  • Provide accurate details to help customers make decisions.
  • Assist with troubleshooting and issue resolution.
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Customer Experience Enhancement

  • Send updates, offers, and personalized messages to customers.
  • Track and manage customer loyalty rewards.
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Team and Process Support

  • Serve as a liaison between customers and your team, ensuring smooth information flow.
  • Identify and suggest improvements to enhance customer service operations.
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Frequently Asked Questions

The most important questions are often about the unknown unknowns – that is the stuff you’re not thinking to ask but you really need to know. While some common questions are just over here on the right, let’s hop on a call and get you the knowledge you really need!

Email
[email protected]
Phone
917.566.0364

Helm’s remote customer service professionals provide customer support from a location outside of your office, typically working from their own home or another remote environment. They are fully equipped with the necessary tools and technology to communicate, resolve issues, and manage inquiries just like an in-office team member, ensuring seamless support without the need for physical presence.

We thoroughly vet each candidate through a rigorous selection process that includes skills assessments, background checks, and reference reviews to ensure they have the necessary experience and qualifications to meet your needs.

Yes! We offer flexible hiring options, whether you need full-time support or part-time coverage. We can match you with professionals who work within the hours that suit your business.

What to expect when you work with us

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Share your needs

We’ll create a Success Profile based on your needs and preferences.

Our team will screen over 3,000 candidates, on average, to find you the perfect match.

Meet the perfect hire

You’ll meet and screen the candidate. Over 80% of the time, the 1st candidate we propose gets hired.

If you prefer to meet a new candidate, we extend our search to ensure your success!

Delegate. Elevate.

Best practices for onboarding your new hire will save you time and get them up and running immediately.

Create more value and do more of what you love by letting go and delegating to the right support!

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